Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

We accept return(s) if:

• you receive a product different from your order. or
• you receive a defective product.

Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

• Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
• The item(s) must be sent in their original packaging and unworn.
• Please include all contents of the original package and free gifts (if applicable) in your return packaging.
• Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

We do not accept return(s) if:

• you are returning the items just because you changed your mind (on size, color, etc.)
• the products are damaged due to your mishandling
• your return request is not approved by our staff

The following items are not considered defective:

• Nukak products is all upcycled so they may have dirt and little damages on surface. Please have closer look at the photos.
• There may be slight color differences depending on your monitor specifications.
• There may be slight size differences(1-2cm) depending on way of measuring.

Refunds It takes 3-5 business days to issue a refund for a returned or cancelled order. Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.